1. Acceptance of Terms

By accessing or utilizing services provided by Tick Tech IT, your organization agrees to be bound by these Terms of Service. If you do not accept these terms, you must discontinue service usage immediately.

2. Scope of Services

Tick Tech IT provides remote IT management, system monitoring, cloud migrations, and technical support. Scope, response SLAs, and dedicated deliverables are governed by individual Service Level Agreements (SLAs) signed per client.

3. Client Responsibilities

To ensure optimal service delivery, clients agree to:

• Provide administrative credentials and environment access necessary for support tasks.
• Maintain accurate business and technical contact records.
• Notify Tick Tech IT promptly regarding critical system alterations or security incidents.

4. Service Availability & Maintenance

While we strive for continuous support availability, routine or emergency maintenance may require temporary service disruptions. Scheduled maintenance windows will be communicated in advance whenever feasible.

5. Limitation of Liability

Tick Tech IT is not liable for indirect, incidental, or consequential damages resulting from system downtime, third-party software failures, or unauthorized external breach attempts beyond our reasonable control.

6. Termination & Revisions

Either party may terminate agreements subject to contractually specified notice periods. Tick Tech IT reserves the right to update these Terms of Service to reflect operational or regulatory changes.